Hotel Policies

Payment

  • Pay-for-stay at check-in  (not at check-out)
  • Credit Cards accepted –  Visa, Mastercard, Diners Club, JCB

Incidental Expenses Deposit

  • 500 pesos (cash only) per room.
  • Requested at check-in and refunded at check-out.

Check-In

  • Regular Check-In Time is 2 pm.
  • 6:30 am to 1 pm free early check in – only possible ( IF ) there is vacant room on arrival.
  • Before 6:30 am early check-in – ( IF ) available, extra night charge.
If early check-in is (not) available, it means all rooms still occupied or being cleaned.

No-Deposit Reservation Cut-Off Time

  • 4 pm – if your check-in time is after 4 pm, please inform us.

Check-Out

  • Regular Check-Out time is 12 (noon).
  • Late check-out has Extra Charge.
  • Advisory: Your room has to be checked before you can leave. Takes a few minutes, but may be longer if many guests.

Child Policy

  • Only up to 2 children below 4 feet in height can stay for free (per room).
  • Advisory:  The front desk station is exactly 4 feet tall.
77 comments… add one
  • Janith Gonzales May 11, 2017, 6:19 am

    Hello po, ask lang po how much the standard room from Aug.29 till September 5, and if it is possible to pay when we come Or must pay it in advance?
    Thanks

    • mph May 11, 2017, 3:54 pm

      For quotation, please answer following:

      – What is your check-in time on AUG 29 ?
      – What is your check-out time on SEP 05 ?
      – how many adults ?
      – how many children ? (Please provide heights (not ages).)

  • Lyra Apr 4, 2017, 3:27 am

    Hi can i reserve a standard room for 2 check in April 9 around 8-9PM check out date is April 13. Thank you.

    • mph Apr 4, 2017, 11:23 am

      Please check your email.

  • maeka Mar 30, 2017, 9:52 pm

    Is there a family room available on April 12,2017?

    • mph Mar 31, 2017, 7:54 am

      Thank you for your interest. Please provide the following information so we can prepare a comprehensive answer.
      What is your check-in time on APR 12 ?
      What is your check-out time on APR 13 ?
      how many adults ?
      how many children ? (Please provide heights (not ages).)

  • widmark merced Dec 11, 2016, 2:40 pm

    i already made my reservation thru the net for jan.7,8.2017 , i just want to ask if its confirm in your management..tnx

    • mph Dec 12, 2016, 11:40 am

      Please check your email.

  • JC Nov 15, 2016, 2:29 am

    Hi. We just booked yesterday 2 rooms in your hotel via Trivago for 3D/2N on Dec 10-12. But I still have some few questions.

    1. We will be arriving late, do you allow that?
    2. We booked 2 rooms, 1 is standard and the other is deluxe. For standard room, is it matrimonial bed or 2 single beds? For deluxe room, 3 adults will going to stay in there so it would be better to if we’ll have 1 matrimonial and 1 single bed.

    Hope that my questions will be answered. Thanks!

    • mph Nov 15, 2016, 11:27 am

      Please check your email.

  • Alma Nov 2, 2016, 2:11 pm

    What if our check in time is 1am?

    • mph Nov 2, 2016, 2:53 pm

      Please provide the following information so we can prepare a comprehensive answer.
      check-in date
      check-out date and TIME
      number of persons
      number of matrimonial beds
      number of single beds

  • rea Oct 11, 2016, 10:54 am

    what if our check in time is 1am in October 31 ? since were from the airport and heading directly in your hotel

    • mph Oct 11, 2016, 11:26 am

      Please check your email.

  • Jann Aug 18, 2016, 7:21 pm

    What if the check in time is 8pm to 9pm?

    • mph Aug 19, 2016, 7:52 am

      If walk-in and room is available, you can check-in at 8pm to 9pm.

      For reservations, it will depend on other reservation details such as the check-in date and number of rooms reserved.

  • Jan Jul 27, 2016, 2:40 pm

    Can you check-out in the morning??

  • rey reyes Jan 9, 2016, 1:04 pm

    can we make a reservation on standard room (with 2 single beds) on january 28 and 29 (2nights)

  • Grace O. Tomacder Aug 8, 2015, 10:46 am

    Will there be 1 family room on Aug 18-24 po?.. How can I reserve?

    • mph Aug 8, 2015, 2:31 pm

      Please check your email.

  • Anne Jul 27, 2015, 4:49 am

    Hi, I need a room standard w/ 1 matrimonial bed. august 1, will be arriving at 6am

    • mph Jul 27, 2015, 3:02 pm

      Please check your email.

      I am sorry, but it is unlikely Standard matrimonial will be available for 6am early check-in on Saturday. Because Friday nights are busy.

      Please let us know if you wish to proceed with your reservation soon.

  • Peter Andrew Alub Jul 16, 2015, 4:02 am

    Hi,

    I have a Reservation at your hotel on Friday, July 17, 2015 via Agoda.com. My flight got rescheduled and is expected to arrive Cebu city by 745PM. Are there any issues with that? I used my friends credit card to book for the reservation, do I need to bring the card with me or the printed voucher will do?

    • mph Jul 16, 2015, 1:03 pm

      Please check your email.

  • raine May 15, 2015, 8:32 am

    hi! may I reserve a standard room with a matrimonial bed, check in may 15 @ 11am eta.. if it is possible.. god bless u.

    • mph May 15, 2015, 2:03 pm

      Please check your email.

  • lah Jan 26, 2015, 7:21 pm

    Hi! Do you have 2 available Standard Room/ economy room available on jan 31 to feb.3 2015? Do you have free transportation from the airport? if yes, how do i book for reservations?

    hope you’ll reply ASAP. Thanks!

    • mph Jan 27, 2015, 11:27 am

      Please check your email.

  • chard Jan 23, 2015, 9:48 am

    Good day,
    Are there standard rooms available during January 27(check-in) – Jan31(check-out) for 5pax? Pls send also your cp number.

    • mph Jan 23, 2015, 12:10 pm

      Please check your email.

    • chard Jan 23, 2015, 12:44 pm

      Good day,

      Jan27 early check-in 6am
      Jan31 check-out 12nn
      5pax
      2 single bedrooms (Standard)

      Pls send qoutation. Thank you.

      • mph Jan 23, 2015, 4:25 pm

        Please check your email.

      • chard Jan 23, 2015, 4:45 pm

        Hi,

        Can we just reserved the family room A for 4pax then add extra bedding for 1pax? Same date. Thank you.

        • mph Jan 23, 2015, 5:02 pm

          Please check your email.

  • mae bacareza Jan 7, 2015, 5:41 pm

    Do you have rates for 12 hours only?

    • mph Jan 7, 2015, 5:44 pm

      Please check your email.

  • christine mae seloterio Dec 19, 2014, 4:30 pm

    From pier 1 going to your hotel how many hours?or km.?

  • christine mae seloterio Dec 19, 2014, 4:05 pm

    Do you have cellphone no.?can i call? Sun no. Pls. I have some question of my reservation?

    • mph Dec 19, 2014, 4:13 pm

      Please check your email.

  • Maria Jul 31, 2014, 3:30 pm

    Are the Hotel Policies okey? yes, I am agree of the Hotel Policies and ready to the advance payment for Family Room

    Reservation Name: Maria Hofmann
    Person: 4 persons ( 3 adults with 5 years old child)
    Type of Room: Family Room
    Bed Type: 1 Matrimonial Bed and 2 Single Bed with Breakfast
    Check in Date: 18 Aug. 2014
    Check in Time: 4pm or 5pm
    Check out Date: 20 Aug. 2014
    Check out Time: 10 am

    Reservation Name: Angela Bernhard
    Type of Room: Standard
    Person: 2 person ( 1 adult with 11 years old) Bed
    Type: Matrimonial Bed (with breakfast)
    Check in Date: 18 Aug. 2014
    Check in Time: 4pm or 5pm
    Check out Date: 20 Aug. or 21 Aug.
    Check out Time: 10 pm

    • mph Jul 31, 2014, 5:31 pm

      We have sent you an email. If you don’t see our email, please check your spam or bulk mail folder.

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  • Lovely Mar 10, 2014, 7:41 pm

    hi, i would like to reserve for 2 standard(matrimonial) rooms if possible on june 24-26, 2014. Is it possible to pay upon arrival?

    thanks

    • mph Mar 11, 2014, 1:20 pm

      We need more information.

      How many people in your group?

      Please provide approx. check-in time on June 24 and approx. check-out time on June 26.

      Are the hotel policies okay?

  • Mary Kissee Nicey S. Ceniza Dec 11, 2013, 1:21 pm

    Is there an available standard room on Dec. 19-20? only for an overnight stay. How much would that be? and how can i make a reservation?

    • mph Dec 11, 2013, 3:07 pm

      Dec. 19 (2pm check-in) to Dec. 20 (1pm check-out) counts as 1 day-night.

      Discounted daily rates are listed at:
      https://www.metroparkhotelcebu.com/standard-room/51
      https://www.metroparkhotelcebu.com/room-rates

      To make a reservation, please review the hotel policies and then inform us if they are okay.

      Please also let us know your preferred bed type – 1 matrimonial bed or 2 single beds.

      • Mary Kissee Nicey S. Ceniza Dec 12, 2013, 7:35 am

        I would like to make a reservation for December 19-20, 2013. Here are the details:

        Are the hotel policies okay? YES
        Name: Mary Kissee Nicey S. Ceniza (Please Reserve under my name but the no. of guests are 2)
        Room Type: Standard
        Bed Type: Matrimonial Bed
        With Breakfast or Without Breakfast? With Breakfast
        Check-in Date: December 19, 2013
        Check-in Time: 9-10am (if possible? Please inform if not because time of arrival in Cebu will be at 8am.)
        Check-out Date: December 20, 2013
        Check-out Time: 12 noon with extension to 1 pm

        • mph Dec 12, 2013, 4:11 pm

          We have sent you an email. If you don’t see our email, please check your spam or bulk mail folder.

  • Eda Mae La-omoc Jul 9, 2013, 10:12 pm

    Hi is there an available economy room on july 13-14. Just an overnight stay. How much and what is your payment process?

  • pie May 8, 2013, 12:05 pm

    I would like to reserve a standard room on dec 10-12 2013. How can i avail of it if i dnt have a credit card?

    • mph May 8, 2013, 3:13 pm

      We usually don’t require credit card information for 1-Standard Room reservations. You just pay at the hotel during check-in.

  • Karen May 4, 2013, 12:55 am

    Good day! I would to ask about your rooms? How can I book for the Standard Room and how’s the payment? My friend and I are planning to visit Cebu on November 20, 2013 and might stay for 4 days or more? Do you have free transportation from the airport? Wifi connection in the rooms and so on? Thank you!

    • mph May 4, 2013, 2:56 pm

      We have sent you an email. If you don’t see our email, please check your spam or bulk mail folder.

  • Riza Delima Apr 10, 2013, 10:37 am

    hello po… na ka book na po kami in the name of Marianne Veloso sa april 12 to 15 2013…. at bayad na po kami for 3 nights standard room ang sa amin … bale ang Flight namin from Tacloban is 3:30 ng hapon po… at arrival namin bukas sa cebu is mga 4:10 ng hapon ok lang po ba yun na maka check in kami ng 5 pm kc travel time pa po from airport…. at saka di po namin dala yung credit card niya na ginamit sa pag pa pa book only office id po lang niya ang dala namin. .. pls reply po salamat

    • mph Apr 10, 2013, 2:53 pm

      We have sent you an email. If you don’t see our email, please check your spam or bulk mail folder.

  • Angel Mendoza Apr 9, 2013, 2:47 am

    is your pool available for day use?
    If so, HM?

    • mph Apr 10, 2013, 2:44 pm

      We have sent you an email. If you don’t see our email, please check your spam or bulk mail folder.

  • Love Manzanares Feb 23, 2013, 6:51 pm

    Hi, do we need to reserve a room if we check in tomorrow at 9am to guarantee that we can do early check-in?

    • mph Feb 23, 2013, 11:43 pm

      We have sent you an email. If you don’t see our email, please check your bulk or spam mail folder.

      Metro Park Hotel is very busy tonight, so 9am early check-in has low chance tomorrow (Sunday) since most guests prefer to check-out around noon and housekeeping need time to clean.

  • Beth Feb 20, 2013, 11:01 pm

    Hi,

    Inquiring availability of your 2-BR Condo for the period 30-Mar to 15-Apr-2013 and if this is fully furnished. Appreciate your prompt reply with details of the rate, terms of conditions and a pic of the unit.

    Beth

    • mph Feb 21, 2013, 3:28 pm

      We have replied to your email. If you don’t see our reply, please check your bulk or spam mail folder.

  • Louella Respicio Jan 31, 2013, 12:55 pm

    My son is 3 years old. Will he be charged extra if we(my husband and i) choose a STANDARD Type of room?

    Please reply. Thank you.

    • mph Jan 31, 2013, 1:44 pm

      For children, we base on heights, not on ages. Below 4 feet can stay for free (max. of 2 such per room). 4 feet and above are counted as pax. 4 feet is the height of the front desk station. Please be advised that we do not have baby cribs or cots for rent.

  • Hazel Montilla Jan 17, 2013, 2:23 pm

    I would like to make a reservation if you have an available Superior room or any room which is good for 3 person..The Check-in Date:january 21 2013 and Check-out Date:january 23, 2013..

    thanks

    • mph Jan 17, 2013, 5:24 pm

      We have replied to the email you had sent us. If you don’t see our reply, please check your bulk or spam mail folder.

  • Valerie Buenafe Dec 12, 2012, 10:24 pm

    pls send me details about your standard room.. we will be getting 2 standard rooms. matrimonal bed. our check in date will be march 10-11 then march 13-15. how much will it cost? will there be any discounts?

  • tricia Dec 7, 2012, 9:50 pm

    what do you mean by the initial deposit of 1500? if we’re planning to have a one night stay?

    • mph Dec 8, 2012, 10:59 am

      At check-in, per room (account) must have minimum of 1500 pesos deposit. For example, Economy no breakfast one night – at check-in, 1500 pesos is requested. At check-out, 700 pesos is refunded (if there are no extra charges).

      If the room cost is higher than 1000 pesos per day-night, then initial deposit becomes ROOM COST + 500 pesos (I.E. deposit). For example, Family w/ breakfast one night – at check-in, 1900 + 500 = 2400 pesos would be requested (not 1500 pesos).

  • gia Nov 18, 2012, 11:24 pm

    can i book now for now 23 til december 5?

  • Aui Eugenio Nov 15, 2012, 2:59 pm

    Hi,

    Are there still available economy room for November 25 for 2 pax (w/ breakfast)? If so, how do we make reservations?

    Thanks!

    • mph Nov 15, 2012, 3:12 pm

      We have sent you an email.

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